TERMS AND CONDITIONS for using the roadside assistance service for drivers of “LAND ROVER”, "JAGUAR", and “Volvo” vehicles within the first three years of the manufacturer's warranty coverage.
1. The roadside assistance service is used free of charge by drivers of “LAND ROVER”, "JAGUAR", and “Volvo” vehicles within the first three years of the manufacturer's warranty coverage who hold a “PREMIUM SERVICE” subscription card, valid on the territory of the Republic of Bulgaria and all European countries.
2. The free roadside assistance service is provided and guaranteed by the "UNION OF BULGARIAN MOTORISTS" ASSOCIATION ("UAB") from the location of the vehicle breakdown to the nearest authorized service center of the respective brands – “LAND ROVER”, “JAGUAR”, and “Volvo”.
3. Possession of the UAB "PREMIUM SERVICE" subscription card provides the holder/bearer with the following free services provided by the UAB for the duration of its validity:
3.1. Free roadside assistance from the location of the breakdown to the nearest authorized "Land Rover", "Jaguar", and "Volvo" service center, covering the territory of the Republic of Bulgaria and European countries, 24/7, including Saturdays, Sundays, and all public holidays;
3.2. Free roadside assistance (Door-to-Door service) in case the fault cannot be repaired on-site: pick-up from the breakdown location, transport to the nearest authorized service center in Bulgaria, and return of the serviced vehicle to the client's home address. This service is valid only for the territory of the Republic of Bulgaria;
3.3. A one-time battery jump-start for the vehicle;
3.4. Hotel accommodation – free overnight stay up to 60 BGN for the driver and one companion in cases where the breakdown occurs more than 100 km away from the broken-down vehicle's home address;
3.5. Provision of free one-way tickets for the driver and one companion (bus and/or train) to Sofia, when repairs exceeding 48 hours are required outside the territory of the Republic of Bulgaria;
3.6. Provision of roadside assistance (free labor) on the road for up to 30 minutes in case of sudden immobilization during travel. In this case, UAB undertakes to send a mobile road service within a reasonable timeframe depending on distance and objective circumstances, repairing the fault on-site where possible. The cost of any spare parts and/or consumables used is at the driver's expense;
3.7. Notification of the breakdown via the phone numbers listed on the subscription card;
3.8. Provision of free information services from the UAB information dispatch center regarding road conditions, shops, services, hotels, etc.;
3.9. Free tire change;
3.10. Provision of a free rental car within 24 hours in the event of a road breakdown;
3.11. Free vehicle storage – 24 hours at a UAB parking lot (service provided only if a UAB parking lot is available near the breakdown site);
3.12. Free route planning for travel in Bulgaria and Europe;
3.13. Free legal consultation via phone 146 (select the Legal Consultations option from the menu);
4. All services listed above in point 3 can be used by the subscriber or any other person authorized in writing or verbally to drive the vehicle, upon presentation of a valid “PREMIUM SERVICE” card. If the subscription card is lost or destroyed, the holder must immediately notify the UAB central dispatch center to issue a duplicate. If the card is lost or destroyed at the time of requesting a service, but the vehicle data is included in the UAB information system, the service will be provided, and the subscriber will be requested to obtain a duplicate within 10 days. The UAB subscriber may exercise the rights under the previous sentence only once.
4.1. Services are provided for Volvo, Land Rover, and Jaguar vehicles with a total weight up to 3.5 tons, including the load.
4.2. If the subscriber has not used the services during the card's validity period, they cannot claim a full or partial refund of the paid funds.
4.3. If the subscriber uses third-party services, UAB does not reimburse amounts they have paid or agreed to pay.
4.4. Roadside assistance is provided once the breakdown is reported to the UAB dispatch center at: 02 / 91146, 02 / 9803308, or from a mobile – 146 (for Bulgaria). Information regarding the card number, vehicle registration number, make, model, type, exact location of immobilization, and direction of travel must be provided. If this information or other data necessary for the service requested by the UAB dispatch center is not provided, the service will not be performed.
4.5. Roadside assistance is provided using means that UAB representatives deem appropriate for each specific case.
4.6. Free services are not provided for insurance events for which the subscriber is entitled to receive monetary compensation from an insurer upon presentation of an invoice (e.g., when the vehicle has comprehensive/Kasko insurance). In such cases, the roadside assistance provided by UAB for a traffic accident must be paid for.
4.7. UAB representatives are not obliged to tow the vehicle if, due to its location (stuck in a deep ditch, mud, sand, snow, or water) or for other reasons, towing is impossible without special equipment. In these cases, with the consent of the person using the service, UAB representatives will attempt to tow the vehicle with available means for up to 30 minutes. If the vehicle is towed under these circumstances and it or its cargo is damaged as a result, UAB is not liable and owes no compensation.
4.8. When UAB cannot perform the service and special equipment is required, UAB will assist the subscriber in securing such equipment. The subscriber shall pay all costs associated with the special equipment and its use.
4.9. If the vehicle has broken down in a garage from which towing is impossible, UAB provides the service within the free repair time, and any spare parts used by UAB are at the subscriber's expense, without UAB being obliged to tow the vehicle.
4.10. UAB representatives do not install anti-skid chains free of charge.
4.11. UAB representatives are not obliged to move vehicles or other objects to clear the path for the vehicle while providing the service.
4.12. If the breakdown occurs on a road outside the national road network or on a road closed by competent authorities, UAB is not obliged to provide roadside assistance. For breakdowns occurring on roads within closed resort complexes, campsites, etc., with special access requirements, the person using the service must ensure access for UAB representatives. Otherwise, the service will not be performed.
4.13. UAB is not obliged to provide roadside assistance when roads are difficult to pass or impassable due to adverse and severe weather conditions, broken road facilities, bridges, landslides, or other similar circumstances.
4.14. The subscriber must wait for the arrival of the roadside assistance in the immediate vicinity of their vehicle and provide access within 5 minutes of its arrival. They must immediately notify the dispatch center if they or third parties resolve the fault. Failure to comply with these requirements releases UAB from the obligation to provide roadside assistance. A second call to the same location for the same service for the same vehicle will be performed by UAB only against payment.
4.15. If the vehicle data provided by the subscriber does not match the data in the UAB information system, the service will not be provided. In this case, the service can be performed against payment with a 20% discount.
4.16. In the event of behavior by the subscriber that misleads UAB representatives (unnecessary call for roadside assistance, providing false information, etc., or rude treatment of UAB representatives), roadside assistance will not be provided, and the UAB subscription will be considered terminated without refund of card fees.
4.17. UAB is released from liability for failure to fulfill its roadside assistance obligations in cases of force majeure, movement prohibitions imposed by competent authorities on the subscribed vehicle, lack of a traffic accident report, or lack of documents for the serviced vehicle.
5. If the fault is minor and/or repairable on-site and does not require transporting the vehicle to the nearest authorized service center for “LAND ROVER”, “JAGUAR”, or “Volvo” and/or replacing spare parts, the mechanic will repair the fault on-site, making the vehicle functional and mobile. Upon these actions by the mechanic, UAB's obligation to provide roadside assistance is fulfilled.
6. UAB is not obliged to provide roadside assistance to vehicles whose drivers hold a “Premium Service” card in the following cases:
6.1. In the case of disassembly and/or mounting of a flat tire;
6.2. In the case of lack of fuel;
6.3. In the case of lack of engine oil that did not occur as a result of a prior fault;
6.4. In the case of a fault in the ventilation and/or air conditioning system;
6.5. In the case of faults in the gas installation if it was not factory-installed by the manufacturer;
6.6. In the case of faults caused by the driver loading and unloading objects, as well as those caused by unsecured cargo.
* Moto-Pfohe reserves the right to change the terms of the service at any time without prior notice.
